Ways to ask for clarification
Sorry I missed what you just said. Could you repeat that please?
I'm sorry, Could you explain that again?
Excuse me, could you tell me what that mean?
Thanks, now I get it.
Thank you, Its a lot clearer to me now.
Ways to interrupt:
Excuse me. Can I say something?
Could I interrupt you for a minute?
Sorry to interrupt, But I'd like to say something here.
Ways to restate info:
I understand. We're going to discuss money first.
I see. Our first step is to look at how much money we have and how much money we can spend.
Ways to agree
Yes I agree.
It looks good to me.
I definitely agree
Ways to disagree
I'm afraid I don't agree.
I'm sorry but I don't agree.
Actually, I have a different idea.
That's possible, but I'd prefer something different.
Ways to invite others to the conversation:
So what do you think?
Can you give me your thoughts on this?
What's your opinion?
Ways to check connection issues:
Excuse me, Can you still hear us?
Excuse me, are we still connceted?
Is there a problem with your connection?
Ways to leave a meeting politely:
I have to leave now for another appointment. I'm sorry.
I'm very sorry. I will have to continue this discussion at a later date.
Hello, this is _____.
I work at _____, and I'm calling about _____
Good morning. My name is_____ with __________.
I heard your presentation at the conference and would like to discuss it with you.
Hello, This is ____ from Dr.____'s office.
I'm calling to confirm your appointment.
Else,
Could you please confirm the delivery date?
-> Yes, I'd be happy to.
Could you give me more information about this?
-> Certainly, what would you like to know?
Do you have a minute to review this?
-> of course.
Would you mind going over this with me?
-> Not at all.
Ways to say NO politely :
I'm sorry, I'm unable to confirm at this time. I will get back with you as soon as I can.
Unfortunately, I'm noto able to at this time. could I call you back?
Sorry, I'm busy right now but will be happy to call you back.
Problems that may occur during a phone converstaion:
- Phone/connection issues
- Too much background noise
- Language issues
Ways to ask for clarification for telephone talking
I'm sorry. I missed that. What did you just say?
-> Oh, Let me explain.
Excuse me. I didn't catch what you said. Could you say it again please?
-> I'd be happy to. / of course As I was saying
Sorry. I'm not sure I understand. What does that mean?
-> Certainly, what I mean is...
Ways to close a converestaion:
Thanks so much. I look forward to speaking with you again. Good bye.
It's been great talking to you. Thank you. Good bye.
I've enjoyed this converstaion and hope we'll talk again soon. Goodbye.